Drinkware shoppers can use this page for product, payment, tracking, return, and privacy assistance from Owala.
Store address
Owala is located at 490 E Bute St, Norfolk VA 23510, United States. Approved returns must follow the prepaid-label instructions issued by customer service; merchandise should not be sent without authorization.
Contact hours
Owala customer service operates Monday to Friday, 9:00 AM–5:00 PM (America/New_York time). A message received outside that schedule is reviewed on the next business day.
Phone enquiries
The telephone number for Owala is (854) 618-6734.
Enquiry handling
Owala aims to provide a useful response as soon as reasonably possible. Identity may be verified before account-specific data, payment details, or privacy information is disclosed.
Customer-service inbox
The published email address for Owala is Support@Owalwg.top. Include an order number, when relevant, and describe the requested outcome.
Supporting information
- Provide Owala with the order number and the name or email used at checkout.
- Identify the product and explain the concern clearly. For Owala customers, this requirement is part of the documented service process.
- Attach useful photos when reporting damage, defect, a wrong item, or missing parts. Questions about this Owala standard can be sent through the contacts below.
- Use the subject “Do Not Sell or Share” for a California sale-or-sharing opt-out request. This point governs the relevant stage of an eligible order with Owala.
Verified contact details
Merchant: Owala
Contact email: Support@Owalwg.top
Telephone: (854) 618-6734
Physical address: 490 E Bute St, Norfolk VA 23510, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
When contacting Owala about an order, include the order number so the team can locate the relevant record.