Every Owala drinkware or accessory transaction is displayed and processed in USD.
Tax treatment
Owala collects applicable taxes when the law requires. Checkout calculates tax using relevant order and delivery information; the store does not promise that every jurisdiction will always be tax-free.
Safe use of checkout
Shopify and enabled processors handle card information with their own security controls. Owala applies reasonable safeguards but cannot promise absolute internet security. Customers should protect devices, accounts, and card details.
Cardholder confirmation
The customer must submit accurate billing information and have authority to use the chosen method. Incorrect fields, insufficient funds, issuer limits, or security controls can prevent payment approval at Owala.
Refund settlement
Once a return is received, inspected, and approved, Owala issues the refund to the original payment method. The receiving bank or card provider commonly needs 5–10 business days after issuance to post it.
Display and settlement currency
Products, adjustments, applicable tax, and order totals at Owala are displayed and charged in USD. If a card account uses another currency, its issuer controls conversion rates and any cross-border charge.
Card acceptance
Owala supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The checkout screen shows the methods currently enabled and any issuer verification requirement.
No unsupported installment claim
Owala does not represent that instalments, cryptocurrency, wire transfer, or another method is available unless it actually appears during checkout.
Declined or challenged payments
Submitting the order authorizes the processor to request the displayed amount. A bank may decline or challenge a transaction, and Owala may conduct reasonable fraud or address review before accepting the order.
Billing correspondence
Merchant: Owala
Contact email: Support@Owalwg.top
Telephone: (854) 618-6734
Physical address: 490 E Bute St, Norfolk VA 23510, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
When contacting Owala about an order, include the order number so the team can locate the relevant record.