Owala uses this policy to explain personal information connected with drinkware browsing, checkout, fulfilment, and support.
California rights at this store
Subject to the CCPA/CPRA, California residents may request access, categories and sources, correction, deletion, portability, and information about recipients; they may also opt out of sale or sharing used for cross-context behavioral advertising and may have rights concerning sensitive information. The store record for Owala reflects the same requirement.
A Do Not Sell or Share request for Owala can be submitted to Support@Owalwg.top with that phrase in the subject, or through Contact Us. Owala may verify identity or an agent’s authority and will not unlawfully discriminate because a right was exercised.
Information collected for drinkware service
Owala may receive a customer’s name, contact details, delivery and billing information, order history, returns, support messages, account details, and marketing preferences. Shopify and payment providers handle payment-card and transaction data.
Website records can include IP address, device and browser data, cookie or similar identifiers, referral source, viewed pages, interaction events, approximate location, and information about interest in drinkware, bottle accessories, pet bowls, cleaning products, and bundles.
When information leaves our systems
Owala may provide appropriate information to Shopify, payment processors, fraud-screening services, carriers, fulfilment partners, hosting and analytics vendors, advertising providers, customer-support tools, and professional advisers.
Owala may also disclose data to comply with law, answer valid legal process, protect customers or store rights, or support a legitimate business transfer. The store does not claim that data is never shared; each disclosure must have an operational or legal reason.
Requests, appeals, and marketing opt-outs
Depending on applicable state law, a customer of Owala may seek access, correction, deletion, portability, restriction, objection, or an appeal. Marketing emails provide an unsubscribe route. Verified requests sent to Support@Owalwg.top are handled within the period required by applicable law.
What information helps us deliver
- For Owala, information supports checkout, payment verification, order fulfilment, delivery tracking, cancellation, returns, exchanges, and refunds.
- Customer-service messages help Owala answer questions, resolve product issues, and maintain accurate records.
- Device and transaction information helps protect Owala from fraud, keep the site working, measure performance, and improve the shopping experience.
- Marketing information is used by Owala only where permitted, and unsubscribe or privacy choices are honored.
Information submitted by a child
Owala does not direct this storefront to children under 13 and does not knowingly collect their personal information. A parent or guardian may contact the store if they believe a child submitted data, and Owala will review the request and take appropriate action.
Safeguards used by the store
Owala uses reasonable administrative, organizational, and technical measures appropriate to the information. Internet transmission and storage always involve risk, so Owala does not promise perfect or absolute security.
How browser identifiers are used
Owala may use cookies or comparable technologies for cart operation, login, preferences, security, analytics, and site improvement. Blocking or deleting cookies through browser controls may limit essential shopping functions.
Where enabled, Owala may use Google Ads, including remarketing and conversion tracking. Google and advertising partners may use cookies or identifiers to measure conversions and display relevant advertising under their own privacy controls.
When records are removed
Owala retains each category only as long as reasonably needed for the stated purpose and for tax, accounting, fraud prevention, warranty, dispute, contractual, and legal obligations. Records are deleted or de-identified when continued identification is no longer reasonably required.
Submitting a privacy question
Merchant: Owala
Contact email: Support@Owalwg.top
Telephone: (854) 618-6734
Physical address: 490 E Bute St, Norfolk VA 23510, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
When contacting Owala about an order, include the order number so the team can locate the relevant record.